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Company Background

HighfieldRd

Wakemans Birmingham Offices

 Wakemans is a privately owned owner managed business.  The company was originally formed in 1912 as a Quantity Surveying practice.  Following a century in professional practice the company has evolved in response to the ever changing needs of its Clients and now provides a dynamic organisation with services specifically tailored to each Client.

 

People that care

Our people define the values of our business and we invest in the very best so that our Clients receive exceptional standards of client service.  Our friendly and dedicated professionals have a genuine commitment to building long term relationships at every level.  Our people are committed to delivering projects to given parameters and exceeding client expectations.  All Client relationships are actively managed at Director level, who have at their disposal a pool of expert in-house resources.

 

 

Commercial Awareness

We are in touch with the changing economic and commercial environment and focus on delivering solutions that are based on commercial awareness and shrewd business advice and an understanding of the markets our Clients operate in.

 

Quality

Our principal aim is to always supply our clients, high quality services that continually meets or exceeds their stated, implied and perceived needs in a cost effective way.

The Company will endeavour to ensure that documents provided and advice given within the parameters of the defined service are as accurate as possible, given the limits imposed by the availability of information at any one time.

The establishment of a Quality Management System (QMS) is therefore the foundation to establish a company culture centred upon continuous quality improvement.

The QMS is based on the requirements of BS EN ISO 9001. The system has been developed to enable full integration of in-house, client, legislation and industry specific requirements.

The aims of the QMS are to prevent quality defects or potential quality defects at the earliest stage possible. This in turn improves the overall efficiency of the organisation and assists in the achievement of the annually formulated quality objectives.

The QMS will ensure that all services will meet or exceed client specification and provide satisfaction with regard to service reliability, quality, delivery and client service.

Top management will formulate quality objectives at least annually, during management reviews and will ensure the routine monitoring, measurement and achievement of set objectives.  The system is accredited by the BSI certificate no: FS 22757, and all other offices utilise the same systems and procedures.

 

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